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Self Learning Platform
My Account
Signing up with us is easy. Simply click the register button on the upper right corner of our landing page.
This will take you directly to the sign up page. All you have to do here is make a selection of who you are
a student, tutor, teacher or parent and enter the data into the fields below. You will then get a
confirmation email to the email address you provided and after clicking on verification link your account
will be activated.
We are sorry to hear you want to leave us, but here is how it works. Go to the settings section by clicking
the settings symbol under your profile picture. Once on the settings page the first thing on top you will
see is your subscription status. Here you can extend or cancel your subscription. Please be aware that we do
not give refunds for paid subscriptions.
You can cancel and delete your account at any time. Please be aware that we cannot give any refunds for paid
subscriptions.
At EQUALLYY we have for different accounts to offer
- Student account (Subscription fees apply)
- Teacher account (Subscription fees, you will need to provide us with some credentials)
- Tutor account (this free and will enable access to the tutor platform only)
- Parent account (free account that comes with the sign up of a student and has specific functions tailored for parents)
- Schools we have different licensing models please contact us and our head of academic sales will get in touch
To change your personal data you need to go to your profile section. To do this click the settings/ profile
button under your profile picture. Under personal information you can change your former entries.
To change your password you need to go to your profile sections. To do this click the settings/ profile
button under your profile picture. To change the password xxx
Technical Support
When you videos are playing slow or stopping all the time check your internet connection. Close other
windows you have open as these can eat up bandwidth. We recommend the use of Chrome and Firefox browsers for
optimal performance. Sometimes logging out and back in can also solve these issues. We have made our videos
in different qualities you can change the quality of the video using the settings button on the lower right
corner of the video player you can select 720 or 480 as resolution (note not all videos have this option)
Not a problem at all. Simply go to the Log in page and click forgot password. Enter your username or email
address and we will set you an email with password reset instructions. Follow these instructions and you can
choose and new password and log back in.
Our videos and materials can’t be downloaded but as long as you have an account you can use everything on
our platform freely and as much as you want. Your tutor sessions will be recorded for 6 months for your
review.
We do not allow account sharing. Every individual account is matched to an IP address which is monitored by
our system. By giving your account and login details to friends and family your account might get suspended
by our system and no refunds will apply.
Accounts are limited to one user if you share your account you risk getting your account suspended.
In case you can’t solve technically issues yourself please drop us a quick email at info@equallyy.com
Our platform is optimized for Chrome and Firefox browser please use these to ensure optimal performance.
Should the problems persist try to close other browser windows as these can eat up bandwidth. It could also
be that the connection to the server got interrupted please try to log out and in again. Should the problem
persist please get in touch with our IT help via email: info@equallyy.com
Payment & Billing
Your subscription no matter if monthly or yearly is a rolling subscription. That means that the subscription
will automatically renew in case you did not cancel your account so you don’t have to do anything or worry
about it.
We are flexible and transparent with our cancellation policy you can cancel your account any day during your
running subscription.
If your billing information has changed you can provide us with a new billing address by clicking the
settings button under your profile section. This will bring you to your profile and personal information
there you can also change your billing information. However please be aware that for monthly subscriptions
we provide only electronical invoices to your email.
Under normal circumstances we do not provide refunds.
Membership Plans
We currently offer two subscriptions for our self-learning platform
- Monthly rolling subscription for 279THB Month (Year 3,348)
- Yearly Subscription for 2,388THB Year (199 THB Month)
- 3 month subscription for 717THB (239THB month)
- Parent accounts are free
- Schools: please contact us for our school license plans
- Tutors sign up for free (however you cant access our content with a free subscription but you can provide tutoring)
The difference is that the self-learning platform is as the name suggest mainly built for self learning,
meaning we have loaded it up with videos, quizzes, mockup exams and much more. Our self-learning platform
can be used for homeschooling or alongside the normal schooling to supplement, support and give students the
opportunity to learn at their own speed.
The tutoring platform is built for students who wish to have one to one or group tutoring to do their additional study. The two platforms are not excluding each other and we recommend you use them both for optimal learning outcomes.
The tutoring platform is built for students who wish to have one to one or group tutoring to do their additional study. The two platforms are not excluding each other and we recommend you use them both for optimal learning outcomes.
The online whiteboard is a feature that comes with every package subscription. If you have an active
subscription you can use the online whiteboard with your study buddies and friends for free to learn online
together.
General Platform
We have built EQUALLYY for self-learning and therefore you will find it the optimal tool to home school. Our
videos are aligned with the Thai national curriculum so you will find a video for every subjects and topic
(science and math) that the school curriculum covers in that respective year. For every video there is a
quiz that tests for the understanding of the videos content. Additionally we have an exam generator to
practice under real conditions. As an add on we have a forum where questions can be posted if in need. Other
options include finding a tutor on the tutoring platform or simply connecting with fellow study buddies to
work together on problems.
The Dashboard gives you and overview of your study time, progress and much more. We have made an explainer
video to explain in detail how it work please have a look in our explainer video section.
Quizzes and videos are arranged according to the Thai core curriculum. Should you not be able to find a
video we recommend you try the search field to find it.
We recommend not to give up to early and maybe study the video more often before trying the quiz again.
However if you really think is to complicated we are always happy about feedback, reach out to us we will
see what we can do.
Ooooops we have made sure to double and triple check our content and provide the highest quality possible.
Should you still find a mistake or error we are more than happy to hear from you so we can correct it for
everyone. Please reach out to us via email info@equallyy.com
Please contact us we will see what we can do. We are constantly working and uploading new content so if you
are missing something chances are we have it or can produce it for you. Please use our info@equallyy.com
mail to reach out.
Should you have questions not covered in the FAQ please let us know how we can help sending us an email
info@equallyy.com
